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Help centre

My server is still Pending

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Pending means the order is placed but the server is not built yet.

  • If the invoice is unpaid, pay it under Billing & invoices. The build starts when the payment confirms.
  • Card and PayPal payments confirm within seconds; some crypto payments need a few network confirmations.
  • Once built, the status changes to Active and the login details arrive by email.

If a paid server is still pending after an hour, open a ticket and we will look at it straight away.

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